After conversation for possibilities, the conversation for action is possibly the most critical tool for coordinating action among people. A review of Campfire Conversations and Cave Drawings will provide context.
Understand background of understanding. Develop clear conditions of satisfaction. Make request or offer. Negotiate. Promise. Navigate. Deliver with satisfaction.
See Speech Acts
# Start at the top: Note: most of the action and uncertainty is dealt with between accept and declare complete.
digraph { layout=dot rankdir=TB overlap=false consentrate=true node [style=filled shape=box] {"Conditions\nof\nSatisfaction" [color=orange]} {"Background\nof\nUnderstanding" [color=orange]} CustomerT1 [color=purple, fontcolor=white] CustomerT2 [color=purple, fontcolor=white] CustomerT3 [color=purple, fontcolor=white] PerformerT1 [color=lightblue] PerformerT2 [color=lightblue] PerformerT3 [color=lightblue] {"Request /\n\Offer" [color=greenyellow]} Promise [color=greenyellow] Accept [color=greenyellow] "Declare Complete" [color=greenyellow] "Declare Satisfied" [color=greenyellow] Cancel [color=red] Revoke [color=red] "Declare Dissatisfied" [color=red] CustomerT1 -> { "Request /\n\Offer" Cancel} -> PerformerT1 -> {Promise Decline Counteroffer Revoke } Counteroffer -> CustomerT2 Counteroffer -> "Commit-to-Commit\n(Defer)" -> Counteroffer {"Background\nof\nUnderstanding"} -> CustomerT1 {"Conditions\nof\nSatisfaction"} -> CustomerT1 PerformerT1->"Request /\n\Offer"->CustomerT1 Promise -> CustomerT2 Decline -> CustomerT2 CustomerT2 -> { Accept Cancel} -> PerformerT2 -> { "Declare Complete" Revoke} "Declare Complete" -> CustomerT3 CustomerT3 -> { "Declare Satisfied" "Declare Dissatisfied"} "Declare Dissatisfied" -> PerformerT3 "Declare Satisfied" -> PerformerT3 Revoke -> {CustomerT2 CustomerT3} }
Technical Stuff Below
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Conversation for Action, Institute for Generative Leadership, Bob Dunham